Beyond Beautiful: A Data-Driven Framework for Design ROI

Great design is often treated as an expense rather than an investment because we lack concrete methods to measure its business impact. Drawing from proven data valuation methodologies, we'll introduce a practical three-component framework that translates design improvements into measurable business outcomes. We will reference real-world case studies and demonstrate how design decisions directly influence Customer Lifetime Value (CLTV) and Customer Acquisition Cost (CAC), walking through an example showing how a typical e-commerce checkout redesign can generate exponential ROI.