Session March 14, 2026 · 10:00 PM

Future of Loyalty: Gen Z and Gen Alpha will shape a new era

Born in the age of the internet and now Generative AI, Gen Z and Gen Alpha are the most digitally savvy segments we’ve ever seen. But they also have differing expectations for authenticity, connection, and IRL experiences. How well brands meet their unique needs could make or break their ability to foster long-term loyalty. Marketing executives will discuss the nuances, as well as the tactics already in place to reach Gen Z and prepare for Gen Alpha. Both generations continue to raise the bar, and the pressure is on brands to deliver IRL connections now and in the years to come.

Speakers
Jacs Wyatt
Managing Director, Global Marketing
Rebecca Kemp
Global Head of Partnership Marketing
Mac Hagel
President, Head of Media
Kathryn Lundstrom
Commerce and Sustainability Editor

Session Details

Date
March 14, 2026
Time
10:00 PM
Location
The LINE / Topaz Ballroom 1-3
Format
Panel
Track
Brand & Marketing
Reviews
0
Calendar
Transcript
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